RETURN & REFUND
We make every effort to satisfy our customers and answer your requests. Our packages are prepared with care to protect the clothes.
In case the product does not suit/fit you, please proceed as follows:
You have 14 days to return an item starting from the delivery date.
Return the product back to the following address:
KOSHA by AB
Rue François Dubois, 37-39
1310 La Hulpe – BELGIUM
The returned item must be intact, new and in its original packaging. Should there be evidence that the product has been used, it will not be refunded.
The returns note sent with each purchase should be filled and returned with the product.
Please explain the reason for your return. If you need a new returns note, please click here.
The return transport fees are to be paid by the buyer.
The return of your parcel is under your full responsibility until its arrival in our offices, please ask for a proof of sending with a tracking number to keep an eye on its evolution.
The price of your purchase (shipping excluded) will be refunded within 5 to 10 working days after receiving the returned goods.
If you're looking to return a faulty or incorrect item, please get in touch so we can get this sorted for you.